Terms of Service

Effective August 2025
By booking a consultation with Little Kippers Sleep Coaching, you agree to the following terms and conditions.

1. Definitions

“Little Kippers Sleep Coaching” refers to Little Kippers Sleep Coaching NZ Limited (also referred to as "we", "us", or "our").
“Client” refers to the individual or entity engaging Little Kippers Sleep Coaching services.

2. General Terms

Clients must follow safe sleep practices in line with current SIDS recommendations.
Little Kippers Sleep Coaching supports room-sharing, not bed-sharing.
All relevant medical conditions must be disclosed before a plan is developed.
Information provided to the Client is for their use only and must not be shared without our permission.

3. Client Acknowledgement

By proceeding with a sleep plan, you confirm the following:

Information in the intake questionnaire is accurate to the best of your knowledge.
If your child has medical needs, you have obtained approval from a healthcare provider.
You have ruled out medical causes for sleep issues before starting the plan.
Your child is healthy, thriving, and gaining weight appropriately.
Our services are not a substitute for medical advice, and all medical concerns remain the responsibility of the Client and their healthcare provider.
You are responsible for the safety and health of your child at all times.
We are not liable for injury or adverse outcomes resulting from implementation of the sleep plan.
External links on our website are not endorsed or monitored by us; we are not liable for their content.

4. Payment Terms

Full payment is required prior to any consultation or delivery of materials.
Payment is processed securely via Stripe through our website.
Package prices are inclusive of GST.
We reserve the right to adjust pricing at any time.
Consultations will not proceed if any invoice remains unpaid.
Outstanding debt will be referred to a debt collection agency if necessary.

5. Cancellations & Refund Policy

Cancellations 15+ working days before a consultation = full refund, minus transaction fees.
Cancellations within 15 working days = no refund.
Sleep plans or consultations already delivered = no refunds for change of mind.
In cases of illness or unforeseen events, we will offer to reschedule.
If a service is postponed by agreement, refunds will not be applicable from the rescheduled date onward.
In case of medical cancellations after receiving the sleep plan, support can be postponed by agreement.
We may cancel any package before a consultation begins if we deem it inappropriate. A full or partial refund may apply.

6. Conditions of a Sleep Plan

Individual outcomes vary based on consistency, commitment, child’s needs, and correct plan implementation.
Most clients observe improvements within 10–14 days, but no outcome is guaranteed.
Plans are customised per child and not to be used or shared with others.
Implementation is at the Client’s discretion; we make recommendations, not guarantees.
It is the Client’s responsibility to follow up and provide sleep log information for support.
Purchase of a plan implies full agreement to these terms and our privacy policy.

7. Package-Specific Terms

Big Kippers Support Package

Full payment due at booking.
No refunds or early cancellation of payments after purchase.
Prices may change at any time.

Little Kippers Support Package

Full payment due at booking.
No refunds or early cancellation of payments after purchase.
Does not include follow-up support.
Clients can upgrade within 3 months to add 2 weeks of WhatsApp support (subject to availability).
Prices may change at any time.

8. Disclaimer

We follow WHO breastfeeding and AAP safe sleep guidelines.
We do not offer medical advice or treatment. Always consult your GP or paediatrician for health concerns.
We are covered by professional indemnity and IICT insurance.
All recommendations are for consideration only; you are responsible for implementation.
We strive for accuracy but make no guarantees regarding the completeness or correctness of information.
We are not liable for damages resulting from use of our website or materials.
External links on our website are for convenience and not endorsed by us.

9. Copyright & Use of Materials

All content (texts, plans, resources) is the property of Little Kippers Sleep Coaching Ltd.
Content is for personal, non-commercial use only.
You may not reproduce, copy, distribute, or adapt any content without written permission.
Clients must not share content or compete using our materials.

10. Confidentiality & Privacy

Confidentiality

Your personal and family information will be treated with confidentiality and discretion.
You agree not to share your customised sleep plan with third parties.

Personal Information

We collect standard personal details (name, email, etc.) for service delivery.
We will never sell or rent your information to third parties.

Communication

You may receive emails or newsletters. All marketing emails include an unsubscribe option.

Sharing Information

We may share personal data with related companies, debt collection agencies, or credit services where appropriate and legal.

11. Website Use & Legal

Copyright & Trademarks

All content on our website is protected by copyright. No part may be reused without permission.
You may not frame, copy, or alter our material for any commercial purposes.

External Links

Our website may contain third-party links. We are not responsible for the content or damages related to these sites.

Liability & Indemnity

We exclude liability to the fullest extent permitted by law.
You agree to indemnify us against any claims or damages arising from misuse or breaches of these terms.

Entire Agreement

These Terms of Service and our Privacy Policy form the full agreement between us and you.

Governing Law

These terms are governed by New Zealand law. Disputes will be settled in New Zealand courts.

12. Severability & Updates

If any part of this agreement is deemed invalid or unenforceable, it will be removed without affecting the rest.
We may update these Terms of Service and our Privacy Policy at any time. You will be notified of major changes.

13. Access & Contact

You may access, update, or request deletion of your personal data at any time.
Contact us at:
📧 hello@littlekippers.co.nz